Seasonal rentals and stay in Carroz and Flaine

Frequently Asked Questions

Can I cancel my booking?

To cancel your booking, you must notify the Agency in writing and pay the balance of the rental price. The sums paid may be reimbursed under the optional cancellation insurance.

Are bed linen and towels included in my booking?

Make your stay more comfortable by providing bed linen on arrival for all week-long bookings made on this site (excluding special offers) from December to April. For all other types of stay, we can provide bed linen (price on request, booking preferred).

Towels are not included, but you can reserve your toiletries through us (price on request: 1 large and 1 small towel).

Is end-of-stay cleaning included in my booking?

End-of-stay cleaning is not included in your booking. This can be booked with our teams on site or online via your customer area (prices on request).

What are the arrival and departure times?

Rental starts at 5pm on the day of arrival and ends at 10am on the day of departure.

What methods of payment are accepted?

We offer a wide range of payment methods: bank card, bank transfer, bank cheque and holiday vouchers..: CB, bank transfer, bank cheque and holiday vouchers.

How do I get my ski passes back?

Aware of the difficulty of your journey on winter Saturdays, our teams have organised the following for your convenience: Pick-up of your ski passes at the agency at preferential rates* (for all bookings made at least 5 days before your arrival). The discounts (up to 20%) offered with your accommodation will not be available at the cash desk.

How do I get there?

By car, plane, train or bus, the Grand Massif has the exceptional advantage of being the most accessible major ski area in France.

By plane :

  • Les Carroz/Flaine : 1 hour / 1 hour 30 minutes, since GENEVA AIRPORT
  • Les Carroz/Flaine : 2 hours / 2 hours 30 minutes, since LYON AIRPORT

By car :

  • PARIS – Les Carroz/Flaine   : 5 hours 30 minutes / 6 hours
  • MARSEILLE – Les Carroz/Flaine : 4 hours / 4 hours 30 minutes,
  • LILLE - Les Carroz/Flaine: 7 hours / 7 hours 30 minutes,
  • BORDEAUX- Les Carroz/Flaine: 7 hours / 7 hours 30 minutes,

By train :

  • Les Carroz/Flaine: 20/40 minutes from Cluses station.

EU Cookie Consent

To use this Website we are using Cookies and collecting some Data. To be compliant with the EU GDPR we give you to choose if you allow us to use certain Cookies and to collect some Data.

Essential Data

The Essential Data is needed to run the Site you are visiting technically. You can not deactivate them.